About

FAQ

• Where is the store based?

  Phoenix, AZ

• FREE screen protector included for each phone case order?

  Yes. All phone case orders will include FREE screen protector(s) of the ordered phone model(s).

• How much is the shipping fee?

  Shipping rate
  Mobile case 1st item $5.99 Additional Items $2.99

  Luggage tags 1st item $4.99 Additional Items $1.99
  Passport cover 1st item $5.99 Additional Items $1.99

• How long will it take to receive my order?

  - All case is made to order. Please allow 2-3 working days for production after you place a payment.
  - Shipping costs includes packing.
  - Shipping to USA by USPS (usually takes 3 to 5 days to deliver), ship from NJ,USA.
  - Shipping to worldwide via registered air-mail service (usually takes 10 to 18 days to deliver), ship from HK.

  All our items will be shipped to the buyer's address, please confirm your address on your account.

  ** If you want to get the fast shipping, can upgrade to EMS express delivery, always take 3-6 days, excluding weekend and legal holiday. (additional express upgrade cost is needed) **

• How to send photo or design to beanbeancase?

  Please send me your photo (you can send up to six pictures) through the conversation messages. You can also send me a link from the net, or email me after order confirmation. I will make a preview for your approval. Once you confirmed with the preview I will start making the item for you.
  The best image is to be of 200dpi or 800pixel x 1000pixel above, in JPG or PDF format.
  ** You can send up to 6 pictures to print them on one case **

• Do you accept orders placed outside of the US?

  We sure do! We ship to worldwide includes USA, United Kingdom, Canada, Australia, Germany, Italy and Europe.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.